FAQ'S

ZOMB LONDON

FAQ'S

Return Policy

We offer a 7 day return policy on all items except:

Sportswear, Headwear, Underwear & Socks.

Items must be returned in original packaging, remain tagged and undamaged with no signs of wear Any item returned with signs of damage, wear, stains, rips,will void the return policy and make the item un-refundable. Any item we receive without an confirmed email or return form, The item will be returned back to the address provided within 14 days. This is our strict policy and only right by us.

To return an Item, please fill out the return form here: http://eepurl.com/cnZcJL This must be filed out within 7 days of receiving the item, if not, the return policy is void. Then after our confirmation email, use the return pre-paid sticker attached to the package provided and post it.

Alternatively email us at zomblondon@gmail.com

HOW DO I KNOW THAT THE PRODUCTS YOU SELL ARE AUTHENTIC?


Zomb Online Store is the official and direct operated online distributor for Zomb products featured on this website and we unconditionally guarantee that every item we sell is 100% authentic.

Please note that we are unable to comment on the authenticity of any items not purchased from Zomb Universal Online.

WHICH SIZE SHOULD I CHOOSE?

To each product you can find a Size Table. The Size Table serves as an indicator to help you to find the right size. Additionally you can consult the Size page, as there will be additional helpful advice. And please don't forget, if you have still selected the wrong size you have the possibility to return an item.

WHAT PAYMENT METHODS DOES ZOMB UNIVERSAL OFFER?

We accept the following, PayPal, Credit Cards: MasterCard and Visa.

WHICH COUNTRIES DOES ZOMB UNIVERSAL SHIP TO?

At this point, Zomb ships to All Europe, USA, Australia, Japan, China and South Africa. In case your country is not listed yet, be patient. We will continuously expand our e-commerce activities to additional countries.

HOW SOON CAN I GET MY ORDER AND HOW MUCH DOES IT COST?

We work closely with our shipping partner to minimize the potential impact of any shipping delays, but before we can dispatch your purchases, we may need to confirm your details with your card issuer.
We will do our best to keep delays to a minimum. Our delivery time starts from the moment an order is accepted and includes a 24-hour period where your items will be processed and dispatched by our warehouse. Please note this may take longer during our sale periods or other high peak seasons.

HOW WILL MY ORDER BE PACKED?

Your order will be shipped in a neutral box to protect your shipment from robbery. Currently we are working to offer you various types of wrappings. Your order will be wrapped in white paper or packed in Zomb garment bag or special Zomb paper boxes. Especially accessories and shoes, foulards and ties will be all boxed while your handbag will be delivered in Zomb fabric bags for protection. To every package an exclusive Zomb shopping bag will be added.

IS MY ORDER INSURED?

Zomb insures all items against theft and accidental damage whilst in transit until it is delivered to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.
If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it’s receiving that you are accepting a damaged box.

CAN I CHANGE MY ORDER AFTER I PLACED THE ORDER?

For technical reasons, it is not possible to change your order once it has been shipped. We therefore ask you to please check your shopping bag carefully before finalizing your order. Please contact our Customer Service for the cancellation of individual items or complete orders.

HOW DO I KNOW WHERE MY ORDER IS?

Once your order has been processed and shipped, you will receive an email confirmation with your shipping details and the respective tracking number.

HOW CAN I RETURN AN ORDER?

All items purchased at the Zomb Online Store can be returned within 10 days, free of charge except sale items. Sale items cannot be refunded or exchanged, so please be sure before you buy. Late returns outside of this timeframe may only be accepted at the discretion of Zomb. Currently, it is not possible to return the items to a Zomb Retail Store.

For a simple return, please use the pre-printed return form and return label included in your parcel. If you cannot find the return label, please contact our Customer Service. We cannot accept items that have been worn and used beyond being tried on.
To process your return, contact the shipping provider you selected by telephone to arrange a collection date. The pick up address may differ from the dispatch address but should be in the same country.

Goods are classified as faulty if they have been received damaged, or where a manufacturing fault occurs within 24 months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

WHEN WILL I GET MY MONEY BACK?

Once your return has been checked and processed by our warehouse you will be notified by e-mail. The refund will be processed to the credit/debit card or PayPal account originally used for payment. Refunds may take up to 30 working days to appear on your bank statement, depending on your bank.

IS MY PERSONAL INFORMATION KEPT PRIVATE?

Please be assured that your personal information is kept private and confidential and at no point will we rent or sell this. Please note that Zomb may use your contact details to inform you about new arrivals, exclusive products and services via email. If you would prefer not to receive these updates, you can unsubscribe our newsletter service at anytime.

HOW DO I KNOW IF MY ORDER IS BEING PROCESSED?

You will know that your order will be processed as soon as you receive the Order Confirmation email. The Shipping Confirmation email tells you that you order has left the warehouse and is on its way to your shipping address.

CAN I CHANGE MY ORDER ONCE IT HAS BEEN CONFIRMED?

For technical reasons, it is not possible to change your order once it has been shipped. We therefore ask you to please check your shopping bag carefully before finalizing your order.

HOW CAN I BE SURE MY PAYMENT DETAILS ARE SECURE?


To help ensure that your shopping experience is safe, Zomb uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the Internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration. You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with 'https:' instead of the normal 'http:'. This means that you are in secure mode.

DO YOU OFFER AN EXPRESS SHIPMENT?

Yes, we offer Express Shipping. Please contact us about this before you order to arrange a special shipment purchase.

HOW LONG DO I HAVE TO RETURN A PRODUCT?

You can return your item within 10 days using the pre-paid stamp which comes with your order.

RETURNS POLICY

Important Information

All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please contact us immediately. Items must be returned new, unused, and with all labels and garment tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer. Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return. Items should be returned in their original packaging to ensure they are adequately protected in transit. Shoeboxes should also be protected as they are considered part of the product, and your return may not be accepted if the box is damaged.

  • Shoes (coming soon)

All shoes must be tried on a carpeted surface until you are certain you are keeping them. Shoes should be returned unmarked underneath and in their original, undamaged shoebox as this is considered part of the product. Shoes that are returned without a box, in a damaged box or with marked soles may not be accepted, and may be sent back to the customer.

  • Headwear

Unfortunately we cannot return headwear.